Privacy Policy
1. Introduction
Welcome to Living Strong Chiropractic (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, https://www.livingstrongchiropractic.co.uk, or when you interact with us in other ways.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Data You Provide to Us
- Name
- Email address
- Phone number
- Postal address
- Health-related information (if submitted via contact forms or appointment booking)
- Any other information you voluntarily provide
b. Automatically Collected Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral source
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Book and manage appointments
- Send appointment reminders
- Provide chiropractic care and related services
- Comply with legal and regulatory obligations
- Improve our website and services
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests, provided these are not overridden by your rights
5. Sharing Your Data
We may share your data with:
- Healthcare professionals involved in your care
- Service providers who help operate our website or booking systems
- Regulators and law enforcement (when required)
All third parties are required to respect your privacy and handle your data securely.
6. Data Retention
We retain your data only for as long as necessary:
- Patient records: 8 years after your last appointment (or until a child turns 25, if applicable)
- Enquiries: up to 12 months if not converted into clients
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion
- Object to processing
- Restrict processing
- Data portability (where applicable)
- Withdraw consent at any time
To exercise these rights, contact us at:
Email: [email protected]
Phone: 01275 390473
Address: 30 Kestrel Court, Harbour Rd, Portishead, Bristol, BS20 7AN
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device to help our website function properly and improve your experience.
Types of Cookies We Use
a. Essential Cookies
Required for core website functionality (e.g., navigation, appointment booking).
b. Analytical/Performance Cookies
Used to understand how visitors interact with our site (e.g., Google Analytics).
c. Functionality Cookies
Allow the site to remember your preferences (e.g., language, location).
Managing Cookies
You can manage or disable cookies through your browser settings. Please note, disabling certain cookies may affect website functionality.
For more information on how to control cookies, visit:
https://ico.org.uk/for-the-public/online/cookies/
Updates to This Policy
We may update this Privacy and Cookie Policy from time to time. Updates will be posted on this page with a revised “Effective Date”.
Contact Us
If you have any questions or concerns about this policy or your data, please contact us:
Living Strong Chiropractic
Email: [email protected]
Phone: 01275 390473
Address: 30 Kestrel Court, Harbour Rd, Portishead, Bristol, BS20 7AN